Vaccination Requirements /Policies / Forms
For the health and safety of all our guests, all pets entering the kennel must have been examined by a veterinarian, have had a negative stool sample within the previous 12 months, and be up to date with the following vaccines:
- Dogs: Rabies per your state requirement
Distemper/Parvo per your veterinarian's requirement
Bordatella (canine cough) REQUIRED EVERY SIX MONTHS explanation of policy
- Cats: Rabies per your state requirement
Distemper/Upper Respiratory per your veterinarian's requirement
Please be sure to bring written proof of all of these vaccines with you or have your regular veterinarian fax this information to us prior to your stay. Our fax # is (413) 387-0156. If Bordatella alone is needed, this can be administered by our kennel staff under Valley Veterinary Hospital supervision without a physical exam.
We take pride in the cleanliness and safety of our facility. Therefore, all pets will be checked for fleas on admission to the Inn. Flea infested animals will be treated at the owner's expense!
In order to help us avoid misplaced belongings, we ask that you limit toys to two per pet. Be sure that they are machine washable and are clearly labeled with your pet's name in indelible ink. With all the extra attention we provide at the Inn, this is usually sufficient to keep your pets feeling at home. Since we provide Kuranda Cots and plenty of sheepskin bedding, we also request that you do not bring your own blankets and beds with you when you come. This policy is designed to insure your pet's bedding is comfortable, easily laundered, and can be kept sanitary for the entire length of their stay. Thank you for your understanding in this matter. Please plan to keep your pet's collar and leash at drop-off. If you are not picking up your pet, a kennel leash will be provided at no charge.
We feed high quality IAMs / Eukanuba Low Residue pet foods to all of our guests. Most pets love this diet and do well digestively. Some pets, however, are fussy eaters or require other diets for health reasons. If you prefer to keep your pet on their regular diet, please bring a sufficient quantity of food with clear feeding instructions. Because our space is limited, please bring only the amount of food necessary for the length of your pet's stay.
Deposit and Cancellation Policy
In order to accommodate more of our guests during peak periods and to reduce the number of last minute cancellations we receive, we require a $30 Reservation Deposit Fee for all stays that include peak period days. Deposits will be applied to your invoice for the corresponding stay. Deposits are completely refundable or transferable with at least 72 HOURS ADVANCED NOTICE. We do not require deposits for off peak or standard rate stays and but do require 72 hours notice for changes during these times. Cancellations without proper notice will result in a $30 cancellation fee.