Policies

Health Requirements

For the health and safety of all our guests, all pets entering the kennel must meet the following health requirements:

Dogs

  • Physical Exam within the last 12 months
  • Negative stool sample exam within the last 12 months
  • Rabies per your state requirement
  • Distemper/Parvo per your veterinarian's requirement
  • Bordetella (canine cough) REQUIRED EVERY SIX MONTHS(Explanation of policy)

Cats

  • Physical Exam within the last 12 months
  • Rabies per your state requirement
  • Distemper/Upper respiratory vaccine per your veterinarians requirement

Please have your veterinarian fax this information to us AT LEAST 24 HOURS prior to dropping off your pet. Our fax # is (413) 387-0156. If Bordetella alone is needed, this can be administered by our kennel staff under Valley Veterinary Hospital supervision without a physical exam.

We take pride in the cleanliness and safety of our facility. Therefore, all pets will be checked for fleas on admission to the Inn. Animals with evidence of fleas will be treated at the owner's expense!

Belongings

These policies are designed to insure your pet's bedding is comfortable, easily laundered, and can be kept sanitary for the entire length of their stay:

  • In order to help us avoid misplaced belongings, we ask that you limit toys to two per pet.
  • Be sure that they are machine washable and are clearly labeled with your pet's name in indelible ink.
  • Since we provide Kuranda Cots and plenty of sheepskin bedding, we also request that you do not bring your own blankets and beds with you when you come.
  • Plan to keep your pet's collar and leash at drop-off. If you are not picking up your pet, a kennel leash will be provided at no charge.

Meal Plan

We feed high quality Purina EN to all of our guests. Most pets love this diet and do well digestively. Some pets, however, are fussy eaters or require other diets for health reasons. If your pet is on a prescription diet or if you prefer to keep your pet on their regular diet, please bring a sufficient quantity of food with clear feeding instructions. Because our space is limited, please bring only the amount of food necessary for the length of your pet's stay.

Deposit and Cancellation Policy

In order to accommodate more of our guests during peak periods and to reduce the number of last minute cancellations we receive, we require a $30 Reservation Deposit Fee for all stays that include holidays. Deposits will be applied to your invoice for the corresponding stay. Deposits are completely refundable or transferable with at least 72 HOURS ADVANCED NOTICE.

Cancellations without proper notice will result in a $30 cancellation fee.